Refund and cancellation
Thank you for choosing Nordic Lager Butikk. We are committed to providing you with the best products and services. This policy outlines our guidelines regarding refunds and cancellations to ensure a transparent and seamless experience for you.
1. Order Cancellation:
If you wish to cancel an order, please contact our customer support team as soon as possible. Order cancellations are subject to the following conditions:
Cancellation before shipment: If your order has not yet been shipped, we will do our utmost to accommodate your cancellation request. A full refund will be issued to your original payment method.
Cancellation after shipment: If your order has already been shipped, you may return the product(s) in accordance with our return policy (outlined in our Return Policy section below). Shipping fees are non-refundable.
The buyer must notify the seller of the exercise of the right of withdrawal within 14 days from when the deadline begins to run. All calendar days are included in the deadline. If the deadline ends on a Saturday, public holiday or bank holiday, the deadline is extended to the nearest working day.
The right of withdrawal is considered to have been exercised in time if notification is sent before the expiry of the deadline. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, email or letter).
2. Return and Refund Policy:
We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may initiate a return and refund process as follows:
Initiating a return: Contact our customer support team within [number of days] days from the delivery date to request a return authorization. We will guide you through the process and provide you with the necessary instructions.
Condition of returned products: Returned products must be in their original condition, including packaging and all accessories. Any signs of wear or damage may affect refund eligibility.
Refund process: Once we receive and inspect the returned products, we will process your refund. Refunds will be issued to your original payment method within [number of days] days of the return approval. Please note that shipping fees may be non-refundable.
3. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately upon receipt. We will guide you through the necessary steps to resolve the issue, which may include replacement, repair, or refund.
Defect in the item - buyer's rights and complaint deadline
If there is a defect in the item, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered, that he or she wishes to invoke the defect. The buyer has always complained in time if it happens within 2 months from when the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in chapter 6 of the Consumer Purchase Act, depending on the circumstances, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the agreement to be canceled and/or demand compensation from the seller.
Complaints to the seller should be made in writing
4. Exclusions:
Please note that certain products may be non-returnable or subject to specific return conditions due to their nature, such as personal hygiene items, customized products, and downloadable software.
5. Dispute Resolution
Complaints are addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available by phone 23 400 600 or www.forbrukertilsynet.no.
The European Commission's complaints portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.
6. Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team via email or [phone number].
7. Changes to This Policy:
We reserve the right to modify or update this refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Handy Shop, you acknowledge that you have read, understood, and agreed to our refund and cancellation policy.
Thank you for choosing NLB.
Sincerely,
The NLB Team